Frequently Asked Questions
Please read our FAQ before sending us a message.
For convenience and speed of check in we prefer you purchase your ticket online before you arrive. Tickets purchased online are also discounted over tickets purchased at the gate. If purchasing online is not an option for you we do have the ability for you to purchase at the gate.
Your dog is welcome to join you in your vehicle while you drive thru the light show but for liability purposes we do not allow dogs in the Winter Wonderland area unless they are a certified service dog.
We Military and First Responder discount ticket that can be purchased for select days. Buy your discounted ticket here
Yes. Each ticket is for one time use for a single vehicle regardless of the number of occupants in the vehicle.
Yes, we have restrooms in the Park and Play Wonderland as well as along the road where cars are queued up prior to entering the light show.
No. Guests are not allowed outside of their cars within the drive-through portion of the event. Please do not get out of your car in the middle of the drive. Not only is traffic a danger, but their are obstacles such as wires and stakes that are not visible in the dark. We do have photo opportunities in Park and Play Wonderland area that are safe and better lit for photography.
Yes, we have attempted to offer options for those with food allergies. However there is also a possibility of cross contamination in preparation or that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk. Lights Alive! will not assume any liability for adverse reactions to foods consumed, or items one may come in contact with while eating at our event. If your allergic reaction has the potential to be severe we kindly request you speak with our manager on duty prior to consumption of any of our foods or snacks.
Yes. There is a parking lot and no charge for parking.
No, the Park and Play Wonderland is accessible only after you have gone through the drive thru portion of the light show.
Yes! You can learn more about the Park and Play Wonderland by clicking this link: Park and Play Wonderland Information.
No, for the safety of you and your passengers we do not allow vehicles to tow trailers through the light show.
Yes, we accept Visa and Mastercard at both the entrance and inside the Park and Play Wonderland.
The maximum height for a vehicle is 7-foot 10-inches high.
Wait times vary based on time and day. Sunday through Thursday is usually drive right in. Before 7pm or after 9pm on any night is best to further reduce wait times.
Yes, we do not close due to rain unless it accompanies strong wind that poses a safety risk. In the event we do need to close due to weather we will post a notice on the front page of our website.
Yes! After the drive through the lights you can find handicap parking at Winter Wonderland. Drive thru the parking lot in front of Winter Wonderland and turn right to drive down to the entrance level. Winter Wonderland has ramps to access each level with a wheelchair.
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