Frequently Asked Questions

Please read our FAQ before sending us a message.

Can we bring our Dog?

Your dog is welcome to join you in your vehicle while you drive thru the light show but for liability purposes we do not allow dogs in the Winter Wonderland area unless they are a certified service dog.

Are restrooms available?

Yes, we have restrooms in the Park and Play Wonderland as well as along the road where cars are queued up prior to entering the light show.

Can we stop and take photos?

No. Guests are not allowed outside of their cars within the drive-through portion of the event. Please do not get out of your car in the middle of the drive. Not only is traffic a danger, but their are obstacles such as wires and stakes that are not visible in the dark. We do have photo opportunities in Park and Play Wonderland area that are safe and better lit for photography.

Do you have food options for those with allergies?

Yes, we have attempted to offer options for those with food allergies. However there is also a possibility of cross contamination in preparation or that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk. Lights Alive! will not assume any liability for adverse reactions to foods consumed, or items one may come in contact with while eating at our event. If your allergic reaction has the potential to be severe we kindly request you speak with our manager on duty prior to consumption of any of our foods or snacks.

Is parking free at the Park and Play Wonderland?

Yes. There is a parking lot and no charge for parking.

Can we visit the Park and Play Wonderland without purchasing a ticket for the drive-thru light show?

No, the Park and Play Wonderland is accessible only after you have gone through the drive thru portion of the light show.

Are their free activities at the Park and Play Wonderland?

Yes! You can learn more about the Park and Play Wonderland by clicking this link: Park and Play Wonderland Information.

Are vehicles with trailers allowed?

No, for the safety of you and your passengers we do not allow vehicles to tow trailers through the light show.

Do you accept credit cards?

Yes, we accept Visa and Mastercard at both the entrance and inside the Park and Play Wonderland.

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